Privacy policy

What Nibsy keeps, and why.

Last updated November 11, 2026

In short

Cards you save are stored in your Nibsy account. When you choose a photo, a private copy is uploaded before you confirm its crop; only Save keeps a draft. A photo on a card you’ve approved stays with that card, even if you later remove it from the draft. Photos you add are checked automatically, using Amazon Web Services, for things that can’t go on a card; a photo that doesn’t pass isn’t kept. The photos on your cards, and the cards themselves, are never used to train models. People you add, and their dates, are kept in your account so Nibsy can show what’s coming up and remind you. From your contacts, only the names and birthdays you choose are kept. If you add your handwriting, photos of the pages you write are kept in your account to make the lettering on your cards. They help train Nibsy’s handwriting model only if you turn that on. You can turn it off at any time: your pages are left out of training from then on, though a model already trained keeps what it learned. You can remove your handwriting at any time; deleting your account deletes it too.

We don’t ask for marketing consent, and handwriting training is off unless you turn it on.

We don’t sell your information, we don’t show ads, and we don’t share what you write with anyone except the people you send it to and the services that run Nibsy for us.

Who we are

Nibsy is run by Nibsy LLC (“Nibsy”, “we”). This policy covers the Nibsy app and withnibsy.com. Questions go to support@withnibsy.com.

What we keep

Your account. Your name, your email address and that you accepted this notice. Your password goes to our sign-in service (Amazon Cognito); Nibsy itself never stores it. If you continue with Apple or Google, we receive the name and email address they share with us. With Apple, that can be a private relay address.
Your cards. The cards you make and save: the design you chose, what you write, the lettering and any photo you add.
People and dates. The people you add and their dates, such as birthdays and anniversaries. When you import from your contacts or calendar, Nibsy reads them on your phone and keeps only the names and dates you choose.
Your handwriting. If you add it: photos of the pages you write, the lettering made from them, and your choice about training.
Cards you send. The order, its price and when it was paid. When you send a card by email, the address you send it to. Payments are handled by our payment provider; we never see or keep your full card number.
Technical records. Our servers record requests (the time, the page or action, the result and the IP address) to keep Nibsy running and secure.
Kept on your phone. Reminders are scheduled on your phone and aren’t sent to us. On the website, one cookie keeps you signed in. We don’t use advertising or tracking cookies.

How we use it

To run your account and keep your cards, people and dates.
To make your cards, including lettering in your handwriting.
To deliver the cards you send and show you what you’ve sent.
To check photos automatically for things that can’t go on a card.
To answer you when you write to us.
To keep Nibsy secure and prevent abuse and fraud.
To meet our legal obligations.

Your handwriting helps train Nibsy’s handwriting model only if you turn that on. The photos on your cards, and the cards themselves, are never used to train models. We don’t send marketing emails.

Who we share it with

The people you send cards to. A card opens for anyone who has its link, so share it only with the people you mean it for.
The services that run Nibsy for us, only to do that work: Amazon Web Services (hosting, storage, sign-in, email and photo checks), Cloudflare (network and security) and our payment provider.
Apple or Google, only if you choose to sign in with them.
When the law requires it, or to protect the safety of people, Nibsy or the public.
If Nibsy is sold or merged, the new owner would receive it and keep to this policy.

If you receive a card

If someone sends you a card by email, we keep your email address with their order so the card reaches you. To ask about it, write to support@withnibsy.com.

How long we keep it

Your account and what’s in it are kept until you delete them.
Deleting your account (in the app: Profile → Account details → Delete account) removes your name, people and dates, drafts, photos and handwriting straight away.
Cards you’ve already sent stay, so the people you sent them to can still open them, with their order and payment records.
Records of your training choice stay as proof of what you agreed to. They contain none of your writing.
Backups are kept for up to 14 days and server records for up to 30 days, then deleted.

Your choices

You can see and change your name, people, dates, cards and handwriting in the app. You can turn handwriting training on or off, remove your handwriting or delete your account at any time.

Depending on where you live, you may have the right to ask for a copy of your information, to correct it or to have it deleted. Write to support@withnibsy.com and we’ll answer within 30 days. We won’t treat you differently for asking.

Children

Nibsy is for people 13 and older. We don’t knowingly collect information from children under 13. If you think a child under 13 has given us information, write to us and we’ll delete it.

Keeping it safe

Your information travels over encrypted connections and is stored encrypted, in the United States. Your photos and handwriting are private to your account. No system is perfectly secure, so we also keep only what Nibsy needs.

Changes

When this policy changes, we’ll update the date above. When a change affects what you’ve agreed to, the app will tell you.

Contact

Nibsy LLC · support@withnibsy.com